Based On Customer Ratings

Been a member for several years and the fees and surcharges over the year end up being more than my reward at the end of the year, which means instead of saving money I am paying them to be a member. Unless you spend over R10k a month this program does not save you money. And now trying to get a hold of someone so I can cancel my subscription is impossible. Their center just rings until it gets to an inbox that is full.

CC is really not what they used to be. Bonus month is November. My bonus s never loaded and made available. This is NOT RIGHT. What is the use if a bonus if you cannot use it? To anyone thinking of joining CC - do not ste your time. They just get worse and worse every year. I will be cancelling my membership with them as will a lot of others I know for the same reason.

I have been with Cape Consumers for the best part of fifty years and have seen the bonuses dwindle to a mere pittance. So much so that I am contemplating closing my account. It used to be a great help at this time of year but now it is virtually useless. From five percent it has shrunk to a miserly one percent and doesn't even cover the administration fees. Standard Bank gives a better return with their U-Count.😠

So they promise a nice bonus, what they don't l you is that the "surcharges" that you pay upfront during the year form part of your "make believe" bonus. My real bonus (after taking into account the surcharges, admin fees card fees etc) for November 2018 bonus s effectively 0.6% of total spend (interest lost on surcharges not taken into account). Much better "Loyalty" schemes available than this one.

1. You can NEVER GET HOLD OF THEM, when you nt to speak to them on the .
2. You have no y of closing your account.
3. if you do not use your credit, they remove it, and place it in a holding account (without your knowledge or permission) on the 15th of every month. You can only use this money IF YOU THEM and ask them to release it. Then they only release it for you for 2 days.
4. Then the extra funds is placed in a holding account, and then your account is considered in arrears, and if you do not pay the full amount on in time, you are charged interest.
5. I have reported them to the Credit Bureau, but nothing has been done about it. They seem to continue trading.
I smell a rat.

We have ended ou services with bsmart months ago, but the keep sending a statement and keep charging us.we try to contact them on the only nr available which keep ringing endlessly. A month later a new statement arrive plus interest and another fee added.another 3 s, with a voicemail saying there message box is full.i cannot find any other contact details on their web

My card s rejected by two shops although I am nowhere near my limit. I sent an to BSmart two days ago enquiring as to why, and am still iting for a response. I am also not able to sign in as a member because the site suddenly does not recognise me. What a pathetic example of customer service.

They are amazing and true to their word after just a few months I already received my first "reward" for shopping via them. Proving they are true to their word, The service is amazing, so glad I decided to follow my moms footsteps and get myself a membership as well. Thank you Bsmart.

My husband and I have been members of Cape Consumers for more than 40 years. Our bonus at the end of the year s always something that gave us great pleasure! Not any more. We have now seen that our credit card is a more viable option as we can buy anywhere else and not only at shops that have Cape Consumers accounts. Lots of specials and discounts to be had all over Cape Town.

Please do not get a b smart card or cape consumers or buy aid after 22 years they are a scam. The wrong address is on the website. The other one in Bellville does not exist. It is just a empty office nobody to see to your problems.